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Telecel Vodafone – New call centre opens in Oporto

On 6 July, Telecel Vodafone will be opening a new customer call centre in Oporto.

Located in the Peninsula building next to the Boavista Roundabout, the call centre will strengthen Telecel Vodafone’s presence and Customer Service facilities in Oporto. It will also reinforce the company’s call centre capacity nationally, giving all customers access to Telecel Vodafone’s services.

The new facility, which will double the capacity of the present Call Centre, has been designed in accordance with the latest ergonomic principles to ensure the comfort of the operators who will work there. It is also equipped with the most advanced customer service computer systems.

Telecel Vodafone was the first operator in Portugal to provide customer service facilities 24 hours a day, 7 days a week, thereby allowing it to remain close to its customers. In 1988, Telecel Vodafone’s Customer Services achieved quality certification under ISO 9002 attesting to the use of quality procedures, so becoming the first mobile telecommunications operator call centre to be certified to this standard in Portugal.