“We have the highest customer satisfaction rating in the telecommunications sector according to the ECSI Portugal Report and this is due to the closeness we have and want to maintain with our customers. This call centre support is consistent with this positioning and meets the growth of the customer base of Vodafone’s fixed service (Tv Net Voz)”, said José Oliveira, Director of Customer Operations at Vodafone Portugal.
The high quality and educational level of the human resources in Braga, the city’s accessibility and the quality of premises were decisive in the choice of location. The new Contact Centre is an open-plan space with natural light, meeting rooms for operations support and training and an eating area for employees.
Randstad has opened two contact centres in 2013, one in Lisbon and the other in Braga, totalling 3900 square metres and 750 workstations. “These investments reinforce our position as partners in the growth of our customers’ business and confirm the strategic importance of contact centres in the relationship with the customer”, said Carla Marques, Sales Director of Randstad Contact Centres. “It is important to look at opportunities in this sector not only in terms of employment but also in terms of career possibilities, because in this business the difference is always in people”, she added.